# Review & Approve Requests

Access Request tickets can be Reviewed and Approved on the homepage of the Requests Module.&#x20;

* **Open -** Requests pending action (Draft, Review, Approval, Approved)
* **Closed -** Completed or archived requests.&#x20;

Users given access to the Request module can only see the requests they send or receive. [**Sentinel or Access Request Administrators**](https://help.sentinelsoftware.com/sentinel-help-center/settings/sentinel-accounts#admin-menus) can see all requests and make changes to the permissions or approvers.

<figure><img src="https://4263253103-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fe25a8u5fuAxDPpsekhB9%2Fuploads%2FKmZ7YcjCwCLBJc1yrspL%2FAccess%20Request%20-%20Open%20Tickets.png?alt=media&#x26;token=59736655-0d12-4019-9994-f6de6e463f04" alt=""><figcaption><p>Open Tickets - Access Requests </p></figcaption></figure>

## Reviewers (Optional)

A Reviewer can modify the request and add or remove roles before it’s sent for approval. \
This is typically a Functional Lead or Data Owner who can verify the correct roles are selected.

{% hint style="info" %}
*Reviewers can significantly reduce errors and prevent granting excessive security.*&#x20;
{% endhint %}

## How to Review Requests

Navigate to **Requests**.&#x20;

1. Requests pending review will display '**Review**' under the stage column.&#x20;
2. Click to select the request and verify the requested changes.&#x20;
   * If correct, select '**Complete."**
   * If incorrect, select '**Reject**' and enter a rejection reason.&#x20;

{% hint style="info" %}
When a Reviewer is assigned, the request must be reviewed before approval. &#x20;
{% endhint %}

<figure><img src="https://4263253103-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fe25a8u5fuAxDPpsekhB9%2Fuploads%2FfackKl5lfrxAeQSyr50t%2FOpen%20Tickets%20-%20Review.png?alt=media&#x26;token=211af5e0-35b2-4d0f-bdb0-ec89153ed851" alt=""><figcaption><p>Open Tickets - Review Stage</p></figcaption></figure>

<figure><img src="https://4263253103-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fe25a8u5fuAxDPpsekhB9%2Fuploads%2FaVLGRl5zfHbUgSyswazs%2FAccess%20Requests%20-%20Review%20.png?alt=media&#x26;token=524b49c9-c89d-4419-907a-80e6acb79784" alt=""><figcaption><p>Access Request - Reviewer </p></figcaption></figure>

## Approvers&#x20;

An Approver is designated on the request ticket and can approve/deny access. *They cannot modify access.*&#x20;

{% hint style="info" %}
*Backup Approvers are optional but can also approve/deny access. They cannot modify access.*&#x20;
{% endhint %}

## How to Approve Requests

Navigate to **Requests**.&#x20;

1. Requests pending approval will display '**Approval**' under the stage column.&#x20;
2. Click to select the request and verify the requested changes.&#x20;
   * If correct, select '**Approve."**
   * If incorrect, select '**Deny**' and enter a denial reason.&#x20;

<figure><img src="https://4263253103-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fe25a8u5fuAxDPpsekhB9%2Fuploads%2F2seX5V7K7zbMVbrLwU3T%2FScreenshot%202023-09-26%20at%2011.49.07%20AM.png?alt=media&#x26;token=959ddd11-38c7-4127-86bf-9350fd6ab686" alt=""><figcaption><p>Open Tickets - Approval Stage</p></figcaption></figure>

<figure><img src="https://4263253103-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fe25a8u5fuAxDPpsekhB9%2Fuploads%2F8aMDHtc6kx0LByTIcLKT%2FAccess%20Request%20-%20Approve%20.png?alt=media&#x26;token=2fc56a49-cab5-4362-a334-b26fd64454e6" alt=""><figcaption><p>Access Request - Approver </p></figcaption></figure>
