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On this page
  • Reviewers (Optional)
  • How to Review Requests
  • Approvers
  • How to Approve Requests
  1. Access Requests

Review & Approve Requests

Requests - Open Tickets

PreviousSubmit New RequestNextWorkflows & Routing

Last updated 1 year ago

Access Request tickets can be Reviewed and Approved on the homepage of the Requests Module.

  • Open - Requests pending action (Draft, Review, Approval, Approved)

  • Closed - Completed or archived requests.

Users given access to the Request module can only see the requests they send or receive. Sentinel or Access Request Administrators can see all requests and make changes to the permissions or approvers.

Reviewers (Optional)

A Reviewer can modify the request and add or remove roles before it’s sent for approval. This is typically a Functional Lead or Data Owner who can verify the correct roles are selected.

Reviewers can significantly reduce errors and prevent granting excessive security.

How to Review Requests

Navigate to Requests.

  1. Requests pending review will display 'Review' under the stage column.

  2. Click to select the request and verify the requested changes.

    • If correct, select 'Complete."

    • If incorrect, select 'Reject' and enter a rejection reason.

When a Reviewer is assigned, the request must be reviewed before approval.

Approvers

An Approver is designated on the request ticket and can approve/deny access. They cannot modify access.

Backup Approvers are optional but can also approve/deny access. They cannot modify access.

How to Approve Requests

Navigate to Requests.

  1. Requests pending approval will display 'Approval' under the stage column.

  2. Click to select the request and verify the requested changes.

    • If correct, select 'Approve."

    • If incorrect, select 'Deny' and enter a denial reason.

Open Tickets - Access Requests
Open Tickets - Review Stage
Access Request - Reviewer
Open Tickets - Approval Stage
Access Request - Approver